Again, I find myself turning to
Bloggy Land for feedback in my daily dilemmas. So there’s this girl (why does every great story start that way?) that works for me at the
Inn. She – let’s call her Poopy Pants - is married to Mr. Big, the maintenance man here, who I have to work very closely with to ensure the property stays in tip top shape.
Poopy Pants went and got herself knocked up pregnant and went out on maternity leave last August. She was due to return to work in November. When November rolled around my assistant decided it was time for her to retire. (She worked here almost 20 years so I can’t blame her for leaving!)
Poopy Pants was next in line for the promotion, but I hadn’t heard back from her regarding an exact return date. So I called her and asked her if and when she planned on coming back. At that time she told me, “The plan was to come back when she could secure child care,” but she couldn’t tell me when that would happen.
I told her not to worry about it and we could play it by ear. Meanwhile, I still needed an assistant. Over the summer I had hired this gal – let’s call her Rainbow – who had outshined all my other staff members. She was thorough, efficient, reliable and friendly. To me, she clearly stood out as the next available solution.
However, due to the sensitivity of the situation with Poopy Pants, I told Rainbow that she would act as my assistant for a 30 day trial period. I made it clear that if Poopy Pants made a return during that time frame I would have to consider her for the position as well. I thought this was a fair solution. I still think that was a fair solution. I had the full support of upper management to execute that solution.
At the end of the 30 day trial, Rainbow had gone above and beyond the call of duty and I still had not been able to confirm a return date with Poopy Pants. So I made Rainbow’s position official.
Three months later Poopy Pants finally secures child care and wants to come back. I had room for her so I welcomed her back with open arms. I also took time to explain to her that she would have been my first choice in assistant, but that she was unavailable. She confessed that she was angry about it at first but that she understood. Fine. Great!
Then yesterday she told me that she couldn’t work Saturday’s because she wasn’t getting a full eight hours on those days and Then she suggested that I cut other peoples’ hours to ensure she could work full time because she has seniority over the rest of the staff. Wait a minute. What? Did I miss something? You take off for six months and then expect to come back and get the lead spot on my schedule?? Folks I ask you, is this fair?
Was I supposed to hold her spot indefinitely for six months?
Then Rainbow informs me that she had asked Poopy Pants to wash the windows (a standard procedure) and Poopy Pants refused.
Okay. Now I definitely have a problem. Rainbow is my assistant and she needs to be treated with respect. I need to be able to trust that my entire staff is going to recognize the authority that I have appointed to her. I certainly don’t need to wonder if things are going to fall apart in my absence because instructions are refused to be followed.
As I see it, I have a couple different options:
A) Sit down with Poopy Pants and make it very clear to her that being a team player is a key requirement for the job which she is about to resume and that her seniority was vacant and void when she decided to extend her 6 week maternity leave into a 6 month vacation. Make it very clear that if she is unable to recognize that Rainbow is in charge when I’m not around then she can just not bother showing up for her next shift. Throw in a pink slip to underline my point?
(Keep in mind her husband is like my right hand around there.)
B) Or cut her hours from three days down to two seeing she wants to be selective about which days she is too good for and which days she is not – and hope the message strikes home. Saturday is also the one day a week that I typically take off, so this would also eliminate the worry that she’s refusing to complete assigned tasks in my absence.
C) Or… fire Poopy Pants! (Too harsh?)